FAQ’s

What facilities licensure do you specialize in managing?

We specialize in managing the following types of facilities:
Assisted Living Programs (ALP)
Special Needs Assisted Living Residence (SNALR)
Enhanced Assisted Living Residence (EALR)
Adult Home/Adult Care Facility

What locations do you service?

Our facilities are located within New York State, Iowa, and Massachusetts.

How can someone make a referral to one of your facilities for placement?

To make a referral for placement, you can:
Visit the specific facility's website for more information
Contact the facility directly via phone or email for personalized assistance

Or reach out to our Director of Marketing Marie Nacarato marie@novaseniorliving.com

What kind of support do your homes receive from ownership?

Our corporate team plays an active role in the oversight of our facilities. Our team members visit the properties frequently to ensure that every facility maintains the highest standards of care.

Does the Department of Health oversee the facilities?

Yes, all of our facilities are fully compliant with New York State Department of Health regulations and guidelines. The Department of Health regularly oversees and inspects our facilities to ensure compliance with health and safety standards.

How can I request to speak to a representative of your team for more information?

You can easily request to speak with a representative by using the contact form on our website. Simply submit your inquiry, and a team member will respond within 24 hours to provide the information you need.

Do you accept Medicaid, and are your facilities equipped for Medicaid-eligible residents?

Yes, we accept Medicaid, and our facilities are equipped to support Medicaid-eligible residents. Our staff is trained to ensure that all residents, regardless of payment source, receive compassionate, high-quality care.

What are the procedures for scheduling a tour of one of your facilities?

To schedule a tour of one of our facilities, simply send in a request through our website and someone will contact you shortly or reach out to our Director of Marketing Marie Nacarato marie@novaseniorliving.com

⁠Are therapy and nursing services available on-site?

Yes, we offer comprehensive therapy and nursing services on-site. These services include physical, occupational, and speech therapy.

What kind of meals are provided at your facilities?

We take great pride in providing five-star executive meals, carefully curated and tailored to meet the dietary needs of our residents. Our team works closely with nutritionists to accommodate any dietary restrictions or preferences, ensuring that every meal is both delicious and nutritious.

Do you offer recreational activities for residents?

Yes, our facilities offer a variety of recreational activities designed to engage residents physically, mentally, and socially. We provide a variety of group activities, fitness programs, and social events to help enhance the quality of life and promote a sense of community. Residents can enjoy hobbies, arts and crafts, music, and more, tailored to their interests and abilities.

What types of rooms or accommodations are available at your facilities?

Our facilities offer a range of comfortable living accommodations, including private rooms and semi-private rooms, designed to meet the needs of our residents. Each room is equipped with modern amenities and personalized care features.

What safety measures are in place at your facilities?

Safety is our top priority. Our facilities are equipped with the latest safety features, including emergency call systems, 24/7 security, and accessible entrances. We also provide regular staff training on emergency preparedness, CPR/first aid, and fire training prevention to ensure that residents are safe at all times.

Do you offer specialized care for residents with Alzheimer’s, dementia, or other cognitive impairments?

Our staff is trained in memory care techniques, and we provide a secure and supportive environment with tailored activities to help stimulate cognitive function and improve quality of life.

How do you handle medications for residents?

Our staff carefully manages and administers medications for all residents. We work closely with physicians to ensure that residents receive the correct medications at the appropriate times. Our staff is trained in medication management to ensure accuracy and prevent any errors. All dispense medications are documented and reviewed on a daily basis. Our nursing teams complete regular audits of all dispensed medications to ensure maximum compliance.

What is the process for moving a loved one into one of your facilities?

The process of moving into one of our facilities begins with an initial consultation to assess the needs of your loved one. Our expert marketing team will guide you through the necessary paperwork, provide information on financial options, and schedule a tour to help you understand what to expect. Our team is here to support you every step of the way to ensure a smooth transition.

Are there any activities or events for family members to participate in?

Yes, we encourage family involvement in the care process. We regularly host family events, social gatherings, and informational sessions to keep family members connected with their loved ones and our team. We also welcome family members to join in certain recreational activities to strengthen bonds and foster a sense of community.

How do you support residents’ emotional well-being?

We recognize the importance of emotional well-being, which is why we offer a variety of supportive services, including counseling, group therapy, and activities that encourage socialization. Our team is dedicated to creating a warm, compassionate environment where residents feel valued, respected, and heard.

Do you offer respite care for short-term stays?

Yes, we offer respite care for individuals who need short-term stays, providing relief for family caregivers. This service is available for residents who need additional care after surgery, illness, or simply as a break from caregiving responsibilities.

What happens if a resident’s health condition changes?

If a resident’s health condition changes, we immediately assess their needs and consult with their medical team to ensure they receive the appropriate care. We may adjust their care plan, provide additional services, or refer them to specialists as necessary to ensure they receive the best possible care.

Do you offer transportation services for medical appointments or social outings?

Yes, we offer transportation services to and from medical appointments, as well as social outings and activities. Our goal is to ensure that residents can easily access the care they need, as well as enjoy community events and social engagements.